Data Deletion Instructions

01What data we may hold

This website has no accounts, sets no cookies, and stores nothing from the contact form or the Kiwi assistant, so using the site alone does not leave personal data with us. What we may hold:

• WhatsApp messages you sent us, with your phone number and profile name
• Emails you sent us, with your email address and any attachments
• Contract, billing and project records, if you or your organisation worked with us
• Standard request logs kept by our hosting provider, as described in the Privacy Policy

02How to make a request

Send an email to hello@kiwisolution.tech with the subject line “Data deletion request”, or send the same request on WhatsApp +62 856-7988-279. Using the address or number you originally contacted us with is the fastest route, because it verifies itself.

Include the following

• Your full name
• The email address or phone number you used when you contacted us
• Which channel you used: email, WhatsApp, or another channel
• Whether you want all your data deleted, or only data from a specific conversation or service

03What happens next

• We acknowledge your request within 3 × 24 hours.
• We verify that the request comes from you or someone authorised to act for you.
• We locate your data across our email, messaging and business records.
• We delete it, and confirm to you in writing what was deleted and what, if anything, we had to keep.
• The whole process is completed within 30 calendar days of a verified request.

There is no charge for a deletion request.

04What we may have to keep

Some records cannot be deleted on request because the law requires us to retain them, invoices and accounting records in particular, which Indonesian tax and company law require us to hold for a set period. Where that applies, we tell you which records were retained and why, we stop using them for any other purpose, and we delete them when the retention period ends.

05Data we hold on behalf of a client

When we build or operate a system for a client organisation, that organisation decides what happens to the data in it: legally, they are the controller and we act on their instructions. If your data sits in a system we built for someone else, send your request to that organisation. If you are not sure who that is, write to us and we will tell you where to direct it.

06WhatsApp and other providers

Deleting a conversation on your side of WhatsApp does not delete the copy that reached us, and deleting our copy does not remove data held by WhatsApp or Meta. To have platform-side data removed, use the platform’s own deletion process.

The same applies to the providers described in the Privacy Policy, such as Anthropic, PBC (Claude) for the assistant: we do not store assistant conversations, so there is nothing for us to delete, and each provider handles its own data under its own terms. This page covers only the data held by us.

07If you are not satisfied

Reply to our confirmation and tell us what is still outstanding; we would rather fix it directly. You also have the right to lodge a complaint with the competent Indonesian data protection authority. Contact: hello@kiwisolution.tech or WhatsApp +62 856-7988-279.